Refund and Returns Policy

Refund and Returns Policy

Dear Customer,

We thank you for your continued loyalty and support, especially in these uncertain times.


Delivery Charge: UK Mainland – £4.99 for orders below £70.

Your order will be sent out to you by Royal Mail services and/or other couriers. Due to value of the goods, all orders are tracked and sent out using a special sevice for both customer and our satisfaction.

We at accept orders from all over the world, the website stock levels are live and and always up to date and are linked to our goods out warehouse. All prices will be displayed in your local currency based on the average exchange rates. Delivery charges and taxes will automatically be calculated and as we charge in GB Pounds but prices in your local currency are for guidance purposes only as the amount you pay will be determined by the exchange rate your card issuer applies to the transaction to change your currency into GB pounds.

Your order is accepted once payment is received. A confirmation email will be sent to confirm that we have received your payment and the item will be despatched from our goods out warehouse based in the UK on the same day as payment is received and dispatched with Royal Mail using a tracking number. Please check the address that is selected for delivery as we are unable to make changes once your order is placed with Occasionally and very rarely events outside of our control may mean delays are incurred. We will notify you if this is the case. All orders are sent out using Royal Mail as our chosen courier once payment is accepted, using a tracking code. At we take pride in making your shopping experience enjoyable with us and delight in your delivery arriving on time. However for unknown reasons our courier Royal Mail may experience delays in transit. are then required to abide by the terms and conditions of the delivery company.

On all orders you can pay by credit or Debit card and Paypal via the website. Cards we accept ( Mastercard / Visa /Visa Delta / visa Debit/ Maestro ).

Returns policy

From the time of receipt of your purchased item you can give yourself 14 days to decide whether its right for you or not.  The cost for returning the item is your responsibility.

Anything that’s purchased and returned outside of 14 days will be credited to your E-wallet balance for the amount you paid for that item which can be used at a later date to purchase another item.

We just need you to return the item in exactly the same condition in which it was sent out to you. Please return the items in a re-saleable condition in their original unused and unworn condition.

Refunds and exchanges in the UK – if any, shall be processed within 14 working days from the date of receipt of the returned item. Again please make sure you enclose the returns note together with item being returned back to us. Exchanges sent out are subject to the original delivery charge for all UK customers. The cost of returning the item is your responsibility.

All items shown on our website are in stock based at our UK warehouse, ready for immediate dispatch. If in the unlikely event or for any reason, your item is not available upon completion of your order we will contact you immediately.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item back to us.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note products and prices are subject to change and we charge in GB pounds so prices in your local currency are for guidance purposes only. Please refer to the exchange rate your card issuer applies to the transaction to change your currency in to GB pounds. This applies to refunds too as rates fluctuate, cost may incur from your card provider. is not responsible for the changing rates in any given country.

We will not be held responsible for pricing error of goods due to internal or software problems. reserves the right to decline orders if this is the case.